Privacy and Data Protection Policy
Privacy and Data Protection Policy
Effective 2024 – 2025
1. Introduction
Hybrid Solutions Middle East FZ-LLC (“Provider,” “we,” “us,” or “our”) is committed to protecting the privacy of the users of the HS Trader SaaS Platform (“Platform”). This Privacy Policy outlines our practices regarding the collection, use, and protection of personal information when you (“Customer,” “Broker,” “User”) use the Platform.
2. Information We Collect
We only collect information that is necessary for the operation and delivery of our Service. This includes:
- Information You Provide: Such as your name, email address, and other contact details during the registration or use of our Service.
- Usage Data: Automatically collected information about your interaction with our Service, including log data, IP addresses, and usage patterns.
3. How We Use Your Information
- Service Delivery: Personal and Customer Data are used to provide, maintain, and improve the Platform’s services, including customer support.
- Security and Compliance: We use data to maintain the security of the Platform and to comply with legal obligations.
- Communication: We may use your contact information to send you updates, notifications, and information related to the Platform.
4. Data Protection and Security
- Safeguards: We implement and maintain reasonable administrative, physical, and technical safeguards to protect the security, confidentiality, and integrity of your data.
- Data Breach: In the event of a data breach, we will promptly notify you and take reasonable steps to mitigate the effects.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Data Sharing and Disclosure
We don’t share, sell, lease, or otherwise disclose personal information to third parties. We do not engage in any data-sharing practices with third-party entities.
6. Data Retention
We do not retain your personal information after the termination of the Service or the expiration of the agreement. Once your access to HS Trader is suspended or terminated, all personal data associated with your account will be permanently deleted from our systems.
7. Your Rights
- Access and Correction: You have the right to access and correct your personal information held by us.
- Data Portability: You may request a copy of your data in a structured, machine-readable format.
- Deletion: You may request the deletion of your personal information, subject to legal obligations that may require us to retain certain data.
8. International Data Transfers
As a global company, your information may be transferred to and processed in countries other than the one in which you reside. We take appropriate measures to ensure that your data is treated securely, in accordance with this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you will be notified via email or a notice on the Platform.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Hybrid Solutions Middle East FZ-LLC
Address: FDRK0813 Service Block, Al Jazirah Al Hamra, RAKEZ Business Zone-FZ, Ras Al Khaimah, United Arab Emirates
Email: support@hstrader.com
Phone: +44-2-071-936-008
Effective 2024 – 2025
1. Introduction
Hybrid Solutions Middle East FZ-LLC (“Provider,” “we,” “us,” or “our”) is committed to protecting the privacy of the users of the HS Trader SaaS Platform (“Platform”). This Privacy Policy outlines our practices regarding the collection, use, and protection of personal information when you (“Customer,” “Broker,” “User”) use the Platform.
2. Information We Collect
We only collect information that is necessary for the operation and delivery of our Service. This includes:
· Information You Provide: Such as your name, email address, and other contact details during the registration or use of our Service.
· Usage Data: Automatically collected information about your interaction with our Service, including log data, IP addresses, and usage patterns.
3. How We Use Your Information
- Service Delivery: Personal and Customer Data are used to provide, maintain, and improve the Platform’s services, including customer support.
- Security and Compliance: We use data to maintain the security of the Platform and to comply with legal obligations.
- Communication: We may use your contact information to send you updates, notifications, and information related to the Platform.
4. Data Protection and Security
- Safeguards: We implement and maintain reasonable administrative, physical, and technical safeguards to protect the security, confidentiality, and integrity of your data.
- Data Breach: In the event of a data breach, we will promptly notify you and take reasonable steps to mitigate the effects.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Data Sharing and Disclosure
We don’t share, sell, lease, or otherwise disclose personal information to third parties. We do not engage in any data-sharing practices with third-party entities.
6. Data Retention
We do not retain your personal information after the termination of the Service or the expiration of the agreement. Once your access to HS Trader is suspended or terminated, all personal data associated with your account will be permanently deleted from our systems.
7. Your Rights
- Access and Correction: You have the right to access and correct your personal information held by us.
- Data Portability: You may request a copy of your data in a structured, machine-readable format.
- Deletion: You may request the deletion of your personal information, subject to legal obligations that may require us to retain certain data.
8. International Data Transfers
As a global company, your information may be transferred to and processed in countries other than the one in which you reside. We take appropriate measures to ensure that your data is treated securely, in accordance with this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you will be notified via email or a notice on the Platform.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Hybrid Solutions Middle East FZ-LLC Address: FDRK0813 Service Block, Al Jazirah Al Hamra, RAKEZ Business Zone-FZ, Ras Al Khaimah, United Arab Emirates Email: support@hstrader.com Phone: +44-2-071-936-008